Our Commitment to Privacy

Hyper-Reach Technology respects the privacy of every visitor to our websites and every user of our mobile apps. Your privacy is important, and we work hard to protect it. This Privacy Policy describes how we collect and use information about online visitors, app users and those who register for our services to public safety agencies. We understand that you care about your information and we want you to be fully informed about how we use that.

This Policy may be changed or updated from time to time. By visiting Hyper-Reach Technology or any of our websites or using one of our mobile apps, you accept the practices described in this Policy.

The Data We Collect

Our websites and mobile apps provide convenient ways for you to access our services and learn about what Hyper-Reach Technology does for public safety agencies, client corporations and others. We collect information about our online visitors both directly from our visitors and indirectly from other companies that provide data to us. We use this information to communicate with you, others who have registered or visited our websites, used our apps, etc., and our clients and to provide services to you. Where appropriate, we collect information for our clients, such as public safety agencies, to communicate with their citizens, or organizations, to communicate with their employees, contractors and/or customers. Your data is not used for any other purposes or shared with third parties other than those described in this policy. Your data is removed upon your withdrawal of consent, your request to terminate our services or the request of customers to terminate the services for which we have gathered your data.

Our websites use Google Analytics, a service which transmits website traffic data to Google servers in the United States and allows us to notice trends to improve the user experience on our websites. Google Analytics processes personal data such as: the unique User ID set by Google Analytics, the date and time, the title of the page being viewed, the URL of the page being viewed, the URL of the page that was viewed prior to the current page, the screen resolution, the time in local timezone, the files that were clicked on and downloaded, the links clicked on to an outside domain, the type of device, and the country, region, and city.  You may opt out of this tracking at any time by activating the “Do Not Track” setting in your browser.

When you use our websites or apps to register for emergency notifications or other information or to ask about our services, we may ask you for your name, address, phone number(s), email address and other information relevant to the situation. We use this information to communicate with you or to allow our Hyper-Reach customers to communicate with you.

If you visit the website of one of our Hyper-Reach clients, we may ask you to authorize browser notifications. We use those browser notification permissions to send you messages either directly or on behalf of our Hyper-Reach customers. If you want to disable those notifications, you can do so in the settings of the browser you used to authorize those notifications. 

We obtain information from our Hyper-Reach customers about their Facebook, Twitter or other social media accounts. We use this information to send information for those customers through their newsfeeds, which are then delivered to social media users who follow or otherwise receive information through those newsfeeds. 

We obtain information from our Human Resources customers (for example Telephone Time Punch) about their employees. Usually, this information is limited to their employee ID number or other data that will allow us to record information we gather in a related human resource system. We use this information to report when an employee has started or ended work, will be late or absent for work, as well as related information. We do not store this information in our systems for more than a few days and will always delete it automatically within 30 days. With regard to our human resource systems, we do not store the names, address, or contact information of employees, although we may briefly use such information from our customers’ data for the purposes of communicating with either the employee or their employer. 

We obtain information about our online visitors from other sources as well. For example, we engage vendors that provide contact information and other data. We use this data to help us more effectively contact citizens in an emergency, engage with people who may be interested in Hyper-Reach Technology services or for other purposes relevant to our mission. 

We may also collect non-personal information about our online visitors using “cookies”, pixels, and other technologies that operate automatically when you visit our website. We use this information to give our website visitors a more relevant online experience and to help us make website improvements. The information helps us understand which parts of our websites are the most popular, where our online visitors are going, and how long they spend there. If you do not want us to collect information using cookies, you can disable this function in your browser. If you block cookies from us, however, you may not be able to see personalized content and our website may not function optimally.

Retention Period for Your Data 

We hold data for different periods, depending on the purpose of the data:

1. Hyper-Reach contact data: We hold this data indefinitely for as long as we are providing services to the customer for which it is collected. We delete or correct the data if we determine that the intended recipient’s information is out of date and no longer valid. We also delete the data upon request of the intended recipient unless that recipient is an employee of our customer, is provided by the employer and the employer has legitimate business purposes for holding and sharing the data with us. 
2. Human Resource support contact data: We hold this data indefinitely for as long as we are providing services to the customer for which it is collected. We delete or correct the data if we determine that the intended recipient’s information is out of date and no longer valid. We also delete the data upon request of the intended recipient unless that recipient is an employee of our customer, is provided by the employer and the employer has legitimate business purposes for holding and sharing the data with us. 
3. Marketing and sales data: We hold this data indefinitely. We delete or correct the data if we determine that the contact information is out of date and no longer valid. We also delete the data upon request of the contact once we verify the identity of the contact. 

How We Secure Data

We use several security measures to protect your information. We maintain physical, electronic and procedural safeguards to help prevent unauthorized access to and improper use of personally identifiable information.

We protect the security of your data using measures such as encryption, access controls, network firewalls, and physical security. We also use policies and procedures to restrict access internally to staff with a legitimate business purpose for the data involved. These measures make it extremely difficult for anyone to intercept the information you send us. When we work with other companies to collect payment card information, those companies also use encryption and other appropriate security measures.

The people who have access to the data we collect will vary depending on the reason for the data collection, as described below: 

1. Hyper-Reach data for contacting citizens: People with access are authorized users within Hyper-Reach Technology (e.g. customer service and engineering staff) as well as authorized users within the Hyper-Reach customer organization for which the data is collected. 
2. Human Resources data for human resources services: People with access are authorized users within Hyper-Reach Technology (e.g. customer service and engineering staff).
3. Marketing data for contacting actual and prospective customers: People with access are authorized users within Hyper-Reach Technology (e.g. marketing and sales staff.)

No website or electronic data is completely secure, but we are constantly working to maintain up-to-date and appropriate security measures.

How We Use Your Information

If you provide Hyper-Reach Technology with personal information when you visit our websites or use our mobile apps, we may use the information in our services. We may enter your information into one of our databases so we can contact you either for our own purposes or for one of our public safety clients, or – if you are an employee, customer or supplier of one of our clients – to contact you on behalf of our client.

Hyper-Reach Technology does not sell, trade, or share personally identifiable information with any other entity, except as described in this policy. We do not send mailings to anyone unless 1) our clients have given us permission to do so, and then, only to the audience relevant to them (e.g. a citizen of a county governmental client of ours,) or  2) the addressee has subscribed or otherwise given us permission to send them email and other information.

We Care About Your Information

Hyper-Reach Technology is committed to accuracy and precision in processing your information. We have procedures to check for errors, and our systems are periodically audited to make sure we process your information securely and accurately.

How to Request Information About the Data we Collect and Correct it When Necessary

If you believe we are storing any of your data, you can ask us what information, if any, we have about you and ask us to change that information if it is inaccurate.  You can do this by sending us an email to support@hyper-reach.com. 

How to Request Deletion of Your Data or to Stop Us Processing Your Data

If you are a Hyper-Reach customer and want to delete information, such as your social media accounts, user account information, names and contact information of your residents and/or other Hyper-Reach contacts, we generally provide tools for that in our Hyper-Reach user interface. Any information that you wish us to delete that is not covered by the Hyper-Reach tools can be deleted by sending a request to support@hyper-reach.com.

If you are a customer of our Human Resources tools (e.g. Telephone Time Punch) and wish to delete employee information, such as your employee ID data, you can request that by sending an email to ukg@ashergroup.com. 

If you receive email or text messages from us, you can ask us to stop sending messages by clicking on the link provided for stopping such messages in the body of the email or by replying “Stop” to the text message. You can also send us an email to hr_info@hyper-reach.com.  

If you wish us to stop processing your data, you can ask us to stop by sending an email to support@hyper-reach.com.  You can also ask us to delete all of your data by emailing us at hr_info@hyper-reach.com. 

In most cases, we will need to verify your identity before deleting or stopping processing your data. Once your identity is verified, we will honor your request no later than 30 days from your request. If we use your data for marketing purposes, we will delete and/or stop processing your data immediately after verifying your identity.  

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